Last updated on 11 November 2017
Laser cut & hand crafted in Brisbane
Accepted payment methods
Paypal, Bank Deposit, All Major Credit Cards
Returns and exchanges
Your satisfaction is extremely important to us. Please send us a message regarding all refunds and exchanges.
EXCHANGES & REFUNDS
- We will gladly accept exchanges that are actioned within 10 days of receipt
- Exchanges and refunds will be actioned once the item/s are returned in their original packaging, undamaged. Broken or damaged items will not be accepted for exchange or refund
- Return shipping costs are the responsibility of the buyer
- For exchanges: you will need to pay the cost of posting out the new item/s
- For refunds: paid amount minus the shipping costs and a 20% processing fee will be returned to the buyer
- If tracking is not purchased, Etchit Designs is not responsible for items that do not arrive to you
We are unable to accept returns or exchanges on customised items, please choose your customisation details carefully. If it is found that we have incorrectly customised your item/s contrary to your instructions, we will gladly replace them.
WOOD / STONE PRODUCTS
Due to variations in monitor/screen settings and the natural variation in wood / stone material, images on the website will not exactly match the actual products shipped. The beauty of natural materials is that the are unique. Colour or wood / stone grain dissatisfaction will not be a valid reason for a return and it should be expected that wood stone aesthetics will vary somewhat from the imagery used in our portfolio.
Please be aware that natural materials will change over time. We do not cover damage from abuse, exposure to moisture, extreme temperatures, and impacts (such as dropping your item). Warranty is only valid with the original purchaser with a valid order# and matching email address.
Paypal | Visa | MasterCard | American Express | Discover
Payment is required within 3 days if using Paypal. After this time, item will be re-listed.
Standard shipping does not come with insurance or tracking. Please read shipping policies carefully before making your purchase. Shipping upgrades are available.
Pricing is calculated on weight of items purchased. Where feasible, multiple items will be shipped together to reduce costs to you.
We aim to ship all static items within 3 business days of receiving payment. Custom items will take between 1 - 2 weeks to be shipped. All below shipping time frames are estimates only and not guaranteed. Shipping upgrade prices are displayed at checkout.
:: AUSTRALIAN SHIPPING ::
*Regular Shipping: generally received 5-6 business days after shipping date.
**Shipping upgrade available: Express Courier, generally received 1-2 business days after shipping date.
:: INTERNATIONAL SHIPPING ::
* Standard (Economy) Shipping: generally received 10-20 business days after shipping date, in rare circumstances this shipping method may take up to 30 business days due to delays at customs. No tracking ID, no insurance.
**Shipping upgrade available: Tracked Post, generally received 6-15 business days after shipping date, includes tracking
***Shipping upgrade available: Express International, generally received 3-5 business days after shipping date, tracking ID included, signature on delivery included.
:: To stop lengthy customs delays we will declare your package as "Gift" (not commercial items) for your convenience ::
:: From time to time the destination country entry point will charge a customs fee, this fee is the responsibility of the customer ::
:: With Australia Post there is the option to request insurance on your package. If insurance is not requested, we are unable to replace items lost in the post where proof of postage is available ::
Additional policies and FAQs
The customer is responsible for ensuring that the Post Office will deliver to the respective shipping location.
The Etchit Designs takes no responsibility to obtain copyright permission on behalf of customers who request customised products. It is the responsibility of the customer to ensure they have the required copyright permission, including font licenses, to use designs and imagery provided to Etchit Designs.
By placing an order with Etchit Designs you acknowledge that you have read, understood, and agree with our policies (below). Please notify us prior to placing an order if you disagree with any of our policies. We reserve the right to alter these policies at anytime for any reason.